Windows 10 update KB4535996 can freeze your computer

What’s wrong with this Windows 10 update?

Windows automatic updating is a handy feature – or it would be if it worked smoothly. However, as we have witnessed, there have been a number of problematic updates recently. Many of us Windows users keep our systems up to date with an automatic update feature that alerts us when a new update file is available for download.

The latest update that is causing the issue is the new Windows update KB4535996. It was promised to fix various problems with Windows search and printing. However, numerous users have reported issues being caused due to the update. Either the installation of the update will be stuck or the whole machine will freeze after installing the update.

It is good to know that this update is not installed automatically, but can be manually installed via Windows Update. So if there are no persistent printing or search problems, you may want to leave the update uninstalled and wait for the final, patched version. However, if you’ve already installed the update and have issues, we’ve listed a fix below as guided by TechRadar.

How to fix the issues with the new Windows 10 update

To fix the issues that you are experiencing after the latest Windows 10 update:

  1. Open up the Settings app (the cog icon in the Start menu, or by pressing Windows + I on the keyboard)
  2. Click ‘Update & security’
  3. Click ‘Windows Update’ on the left-hand menu
  4. Then click ‘View update history’
  5. Click ‘Uninstall updates’ then select KB4535996 to uninstall it.

After this the update will be removed and your computer should continue to work normally.

Your PC ran into a problem that it couldn't hande, and now it needs to restart error
Your PC ran into a problem that it couldn't hande, and now it needs to restart error

Our customers installing the Windows 10 update have experienced problems that slow down their operating system or even freeze it.

If you are having any technical issues with your IT our business can help you to tackle this! At the core of our services, we provide custom made SLA’s and can upgrade back-up your data and re-install and upgrade your software and parts.

To find out more, please leave a callback request or call us at 0330 2235 229. You can also send us an email at

Eerik Beeton

Social Media and Marketing Coordinator